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Terms & conditions

1. Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

Refund Policy

We operate a 14 day no quibble returns policy if you are not 100% happy with anything you purchase, or it simply doesn't look right. To qualify, goods must be returned to us within 14 days of delivery*.

All returned goods must be received by us in an unused state; all associated packing must be in perfect condition. If the goods are returned in an unfit condition then we will not refund the goods and they will be returned to you in the state in which they were received by us. Upon receipt of the goods we will immediately start the refund process, the refund will have our packaging and postage costs deducted. The exact amount is on the postage sticker on the front of the package you receive .Your postage will only be refunded if the goods are found to be faulty.

If you are outside the 14 day time limit, you will be offered an Exchange or Credit Note for the value of the goods for up to 28 days after purchase. The credit note can be redeemed at any time online or in store.

Please note that due to hygiene considerations, earrings are excluded from our returns policy and therefore are not refunded or replaced, except if the goods are faulty, or differ from those ordered. Your statutory rights are not affected.

All goods leaving us are checked prior to despatch. However, if your product is damaged in transit, please contact us immediately on 01432 379095 within 24 hours of delivery and return the product to us and we will gladly replace or offer a refund. Any refunds for damaged goods will include posting costs incurred by the customer.

Exchange Policy. We are happy to exchange an item within a 28 day period but please be aware that free delivery is only applicable on the original purchase and not for the exchanged item.

The charge for postage and packaging to send out your exchanged item is Royal Mail 1st Class postage. Please enclose a cheque made payable to The Pedlars Tray with the item you are returning to avoid delay with the exchange. Please insure you choose the correct size of ring or bangle when purchasing as you will incur a postage charge on every exchange.

When returning goods, please include your name, address and your receipt (if you prefer to keep your receipt then your welcome to send us a copy). Also include the reason for the return, and the item and article number you would like it to be replaced with (if applicable). For your own protection we advise that goods returned to us are sent by Royal Mail Special Delivery. We cannot accept any responsibility for items damaged or lost in transit.

By placing an order, you agree to the terms above. Your statutory rights are not affected.

Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

2. Licence to use website

You may view, download for caching purposes only, and print pages or other content from the website, provided that:

  • (a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;
  • (b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;

3. Limitations of liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability, which cannot be excluded or limited under applicable law.

4. Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.

We may disable your user ID and password at our sole discretion OR if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.

5. Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

6. Entire agreement

These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

7. Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

8. Our contact details

The full name of our company is The Pedlars Tray Ltd and our address is The Pedlars Tray Ltd, Blue Diamond (Hereford) Garden Centre, King's Acre Road, Hereford, HR4 0SE.

You can contact us by email to


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